The UK airline industry watchdog
The Air Transport Users Council (AUC) is the consumer watchdog for the airline industry in the UK. Their website explains your rights as an airline passenger and how to complain about an airline or airport. Look out for the Air Travel Advice section which provides up-to-date information on many issues relevant to the airline passenger.
Air Transport Users Council >

Healthcare in Europe
If you are normally resident in the UK, you are entitled to an EHIC, or European Health Insurance Card. This entitles you to healthcare that becomes necessary because of illness or accident during a visit to another EU country along with some non-EU countries – see the list below. The treatment might be free, or reduced-cost, but is the normal level of state-provided treatment in that country. This might not be the same as you receive in the UK under the NHS and so you might find you are required to contribute to the cost of your care.

Austria
Belgium
Cyprus (but not Northern Cyprus)
Czech Republic
Denmark
Estonia
Finland
France
Germany
Greece
Hungary
Iceland
Ireland
Italy
Latvia
Liechtenstein
Lithuania
Luxembourg
Malta
Netherlands
Norway
Poland
Portugal
Slovakia
Slovenia
Spain
Sweden
Switzerland

If you have a chronic illness, medical condition or are pregnant, your EHIC will cover the routine care you need for this – but you might need to make arrangements in advance e.g. for kidney dialysis. You won’t be covered, though, if medical treatment is the main reason for your travel abroad. It is in any case highly advisable to take out comprehensive private medical insurance before you travel abroad in addition to taking your EHIC.

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